Connect
Dedicated Internet, engineered for your site.
Committed internet capacity for business sites, engineered around your location and resilience needs, and operated by FajrFiber's Network Operations Center.
The standard service
- Capacity
- One committed rate, 1:1, full duplex
- Access
- FajrFiber Dedicated Internet is engineered with dual fiber paths as standard. Where the site and network topology support it, those paths terminate toward separate FajrFiber PoPs to reduce common-path dependency.
- Handoff
- ONU/ONT or SFP module to your router
- Operations
- Human-operated NOC and technical support, 24/7/365
- Addressing
- One static public IPv4 address included
- Commitments
- Service scope and SLA commitments agreed for the requirement.
Every item is confirmed for your site by engineering feasibility and agreed in writing.
On this page
What you are buying.
What “dedicated” does not mean
- It does not mean every cable and router carries only your traffic.
- It does not reach past the provider: how distant servers and other networks behave sits outside any single provider’s service domain.
Dedicated Internet is a business internet connection with capacity committed to your site in your agreement, rather than shared among many users at busy times.
Your agreement specifies one committed rate: capacity reserved for your connection, 1:1 and full duplex.
A committed information rate (CIR) is the capacity reserved for a connection. It describes what the connection is committed to carry, not a peak speed.
In Bangladesh, buyers often call it corporate internet or enterprise internet. It is one service, described on this page.
One committed rate. No split between local and international traffic.
FajrFiber provisions that rate consistently within the FajrFiber service domain. How distant servers and other networks perform sits outside that domain.
| Property | Shared business broadband, typically | FajrFiber Dedicated Internet |
|---|---|---|
| Capacity and contention | Capacity is shared among many users; speeds are usually described as a maximum rather than a commitment. Throughput can fall when many users are active at once. | One committed rate, 1:1, reserved for your connection. Reserved without contention across FajrFiber's service and access network. |
| Upload and traffic model | Upload is often a fraction of download. Connections are often divided into separate local and international allowances. | Upload and download capacity are the same. One rate for all traffic, with no local and international split. |
| Service levels and accountability | Service levels are often general or undefined. Support usually begins when the customer reports a problem. | Service scope and SLA commitments agreed for the requirement. Automated NOC alarms; engineers contact affected customers within minutes. |
| Addressing and routing | Public addressing and routing options are usually limited. | Static public IPv4 included; customer BGP where the design requires it. |
| Where it is available | Availability is usually checked against a published service area. | Availability is confirmed by engineering feasibility, not by a marketing coverage map. |
If a site can tolerate slowdowns and has no need for defined commitments, shared broadband may be enough.
Where responsibility sits.
FajrFiber is responsible for the service up to the FajrFiber-provided edge hardware (ONU/ONT or SFP) that connects to your router.
- You
Your network
LAN routing, VLANs, switching, Wi-Fi
- You
Your router
- Handoff
ONU/ONT or SFP
FajrFiber-provided edge hardware
- FajrFiber
Fiber access
Optical access, assessed per location.
- FajrFiber
FajrFiber network
Enterprise routing across multiple uplinks.
- Beyond the service
The internet
Other networks and destinations
Your responsibility, unless a managed service is contracted
Managed, monitored and maintained by FajrFiber
- FajrFiber
We manage, monitor and maintain everything up to that point, including the edge hardware.
- You
Beyond it, your internal network is yours: routing, VLANs, switching and Wi-Fi, unless you add FajrFiber Managed IT Infrastructure.
- Handoff
Handoff is an ONU/ONT or SFP module, agreed for your site.
When something fails.
FajrFiber Dedicated Internet is engineered with dual fiber paths as standard. Where the site and network topology support it, those paths terminate toward separate FajrFiber PoPs to reduce common-path dependency.
- FajrFiber point of presence
- FajrFiber point of presence
- Network edge and core
Redundancy inside a provider’s network protects against the failure of a device or an upstream connection.
Enterprise routing across multiple uplinks.
- Access to your site
A single route into a building is a single point of failure.
FajrFiber Dedicated Internet is engineered with dual fiber paths as standard. Where the site and network topology support it, those paths terminate toward separate FajrFiber PoPs to reduce common-path dependency.
- Your site
Your own equipment, power and internal network are part of the chain.
Resilience requirements are reviewed for the location.
Who operates it.
A human-operated Network Operations Center monitors your service 24/7/365, and technical support is staffed around the clock.
Your team sees live service status and performance in the FajrFiber client portal.
That is how the NOC works every day. Response and restoration targets, where they apply, are defined in your agreement.
- 01
Alarm
Disruptions raise automated alarms in our NOC.
- 02
Investigation and contact
Engineers investigate straight away and contact affected customers within minutes, before you have to report it.
- 03
Escalation
Escalation connects the problem to engineering support, with the environment and service scope in view.
- 04
Ownership
An engineer owns the problem.
How commitments work.
Service scope and SLA commitments agreed for the requirement.
The standard objectives below apply to eligible Dedicated Internet services. The binding values for your service are the ones in your agreement.
Availability
- What your agreement defines
99.99% or higher
Standard availability objective for eligible Dedicated Internet services: 99.99% or higher, subject to the applicable SLA definition, exclusions and service design.
- How it is measured
Measured as the applicable SLA defines it: the measurement period, what counts as unavailable time, and what is excluded.
Local latency
- What your agreement defines
Below 10 ms
Standard local latency objective for eligible Dedicated Internet services: below 10 ms, measured as defined in the applicable SLA.
- How it is measured
Round-trip time to defined local destinations, measured as the applicable SLA sets out.
Support and incidents
- What your agreement defines
Support channels, severity levels and any response targets are defined in your agreement.
- How it works day to day
Monitoring, incident visibility, diagnosis and escalation, run by FajrFiber's Network Operations Center.
Planned maintenance
- What your agreement defines
How planned maintenance is scheduled, and how it is treated, is defined in your agreement.
- How published figures treat it
When FajrFiber publishes an observed availability figure, the figure states how planned maintenance was treated.
Where your agreement includes service remedies, it defines when they apply.
Addressing, routing and the network behind it.
- Static public IPv4
One static public IPv4 address is included. Additional addresses, up to a /24 where justified and available, are assigned to your requirement.
- Customer BGP
Where your design requires it, we run BGP with you, and you can announce your own IP space and ASN over our network.
- The network behind it
Reliability is an architecture decision.
- Cisco and Juniper routing and switching platforms.
- Dedicated DNS infrastructure.
- Optical access, assessed per location.
Beyond one site.
Connecting branches and offices
Secure interconnection between sites.
LAN / WAN / VPN / MPLS →Reaching cloud and data-center environments
Cloud and data-center capability through FajrCloud.
Cloud & Data Center Connectivity →Security designed into the network
Network Security is a separate, scoped service.
Network Security →Operating the whole environment
Your own environment (the LAN, systems and infrastructure inside the site) is operated where it is contracted, for example through Managed IT Infrastructure.
Managed IT Infrastructure →
Requirements & network availability
Check a site for Dedicated Internet.
Tell us what the site needs and where it is. An engineer reviews the requirement and network availability for your location. This is an enquiry, not an instant coverage result.
- 01
Requirement
The capacity the site needs, and what depends on it.
- 02
Site review
Engineering reviews the location and how it can be reached.
- 03
Delivery path
The delivery path is confirmed per site.
- 04
Resilience
Resilience requirements are reviewed for the location.
- 05
Engineer proposal
An engineer confirms feasibility and discusses scope.