What happens after the connection is delivered.

A business network is operated, not only installed. Monitoring, incident visibility, diagnosis and escalation are run by FajrFiber's Network Operations Center, with engineering support behind it.

From monitoring to a written commitment.

Visibility, technical ownership and agreed commitments belong together. This is the operating model behind the connection.

NOC

Monitored and diagnosed

Visibility

The network service is monitored by FajrFiber's Network Operations Center.

Owned by

NOC

Recognition

Incident visibility is part of how the Network Operations Center runs the service.

Owned by

NOC

Diagnosis

The Network Operations Center diagnoses issues affecting the network service.

Owned by

NOC

Engineering support

Owned by an engineer

Escalation

Escalation connects the problem to engineering support, with the environment and service scope in view.

Owned by

NOC → Engineering support

Ownership

An engineer owns the problem.

Owned by

Engineering support

Resolution

Troubleshooting and engineering support are core parts of the service, within the agreed service scope.

Owned by

Engineering support

SLA

Held to defined commitments

Accountability

Service commitments, support expectations and accountability are written down in the Service Level Agreement.

Owned by

Service agreement

What is operated depends on the service.

FajrFiber operates its network and the service delivered to your site. Your own environment (the LAN, systems and infrastructure inside the site) is operated where it is contracted, for example through Managed IT Infrastructure.